by Robert Bacal : Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

ISBN : #0071745068 | Date : 2010-12-01

Description :

PDF-23d57 | THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You’ve heard it a million times: “The customer is always right.” But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language yo… Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) by by Robert Bacal

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